Privacy Policy

1. Introduction

GetProtectors, LLC ("GetProtectors," "we," "us," or "our") operates the website getprotectors.com and the GetProtectors booking platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number when creating an account or submitting a booking
• Billing information (processed securely via Stripe; we do not store full card numbers)
• Location and event details submitted as part of a booking request
• Communications you send us via contact forms, email, or chat

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, referring URLs, and click patterns
• Cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

• Payment verification data from Stripe
• Authentication data if you choose to sign in via a third-party OAuth provider

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your security service bookings
• Communicate with you about your bookings, account, or service updates
• Verify your identity and prevent fraud
• Improve and personalize the Service
• Comply with legal obligations and enforce our Terms of Service
• Send transactional emails related to your account or bookings
• Send promotional communications, where you have opted in

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Information Sharing and Disclosure

We may share your information with:

• Assigned Protectors: Your name, contact information, and booking details are shared only with the protector assigned to your engagement.
• Payment Processors: Stripe receives billing data necessary to process your payment. Stripe's privacy practices are governed by their own policy.
• Service Providers: Third-party vendors who assist in operating the Service (e.g., cloud hosting, analytics, email delivery) under data processing agreements.
• Legal Authorities: When required by law, subpoena, or to protect the rights, safety, or property of GetProtectors, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, and comply with legal obligations. Booking records are retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account data at any time by contacting us at privacy@getprotectors.com.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate and improve the Service. Types of cookies we use:

• Essential Cookies: Required for the Service to function (e.g., session authentication).
• Analytics Cookies: Help us understand how users interact with the Service (e.g., page views, session duration).
• Preference Cookies: Remember your settings and preferences across visits.

You can control cookie settings through your browser. Disabling certain cookies may affect Service functionality.

7. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. However, no transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• California Residents (CCPA): You have the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise these rights, contact us at privacy@getprotectors.com.

9. Children's Privacy

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of the Service after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: